I have a hard time choosing mechanics, usually I stick with one for many many years. I used Car Shop this go around because I did not believe that my car would make the journey to my normal mechanic in Idaho Falls, so I figured id give it a shot. I sent my wife with the car to see what could be done. Check in was easy enough. There was a little bit of confusion from my phone call the day before into the new day but that was quickly resolved. We were told that it would be a about a day before they could get the car in to be looked at and fixed (which their estimate was spot on). While my wife was explaining what the car was doing, a passing technician made a remark that my wife felt was rather demeaning. She doesn't understand cars so she tries her best to explain what she's experiencing. The front desk worker quickly apologized for the technicians behavior which was appreciated. When going outside with this same technician though to discuss the vehicle, my wife felt once again belittled and was frustrated with how she was talked to. At the end of the inspection and work I was contacted by their office and was given a thorough run down of what they found and was even given an online report which was very well done and helpful. Their communication throughout the process was very much appreciated and welcomed. They also recommended, not pushed, other services and had Good, Better, and Best quality choices which is helpful when on a budget. All in all I dont believe in harsh reviews based on employees actions or behaviors, but with that being said I dont appreciate how my wife felt when leaving the shop. Maybe the technician was having a bad day or whatever but that left a lasting impression PROS: Great service, great communication, getting the car in was pretty easy, great report of what was done. Office staff was great. CONS: You may become upset with how you are talked to or worked with
Wow, that very much surprises me. We usually get reviews saying how they liked the way we communicate with our customers. I will contact you so I can find out what more information on what happened. Thanks for the information.
- Car Shop