4

I have a hard time choosing mechanics, usually I stick with one for many many years. I used Car Shop this go around because I did not believe that my car would make the journey to my normal mechanic in Idaho Falls, so I figured id give it a shot. I sent my wife with the car to see what could be done. Check in was easy enough. There was a little bit of confusion from my phone call the day before into the new day but that was quickly resolved. We were told that it would be a about a day before they could get the car in to be looked at and fixed (which their estimate was spot on). While my wife was explaining what the car was doing, a passing technician made a remark that my wife felt was rather demeaning. She doesn't understand cars so she tries her best to explain what she's experiencing. The front desk worker quickly apologized for the technicians behavior which was appreciated. When going outside with this same technician though to discuss the vehicle, my wife felt once again belittled and was frustrated with how she was talked to. At the end of the inspection and work I was contacted by their office and was given a thorough run down of what they found and was even given an online report which was very well done and helpful. Their communication throughout the process was very much appreciated and welcomed. They also recommended, not pushed, other services and had Good, Better, and Best quality choices which is helpful when on a budget. All in all I dont believe in harsh reviews based on employees actions or behaviors, but with that being said I dont appreciate how my wife felt when leaving the shop. Maybe the technician was having a bad day or whatever but that left a lasting impression PROS: Great service, great communication, getting the car in was pretty easy, great report of what was done. Office staff was great. CONS: You may become upset with how you are talked to or worked with

Wow, that very much surprises me. We usually get reviews saying how they liked the way we communicate with our customers. I will contact you so I can find out what more information on what happened. Thanks for the information.

- Car Shop
5

They were very prompt and communicative. Dru was right in top of things and in a tight scheduling situation was able to get things done swiftly. My car runs much better than before the repair was even needed!! 10/10 recommended

5

Really easy to work with and straight forward with you, I'll be taking my car here for as long as I'm in rexburg.

5

5

Staff was super friendly and helpful. They didn't try to charge me for things I didn't need, and they kept me posted as they worked to figure things out (I had a really weird issue that was hard to diagnose). But overall I felt like they were down to earth and they actually treated me like a competent human being, which isn't the case with most car shops if you're female.

4

We have been bringing our car into the Car Shop for the past few months, even though we can't figure out exactly what's wrong with our jeep, they take it in and fix what they can as fast as they can. They have been very helpful and patient with us and our car. Out of all of the places we've taken our cars to, we definitely recommend the Car Shop.

5

Fantastic work, and at a fair price! I usually do all my own vehicle work, but was needing an alignment, and I couldn't diagnose a squeaking noise in the rear end. They were able to figure out what exactly was causing the noise, and got the alignment done no problem! Two days later, I went to check my oil, and the plastic dipstick broke! I went over there, and they squeezed me in no problem to remove the broken dipstick and get a new one in. Great work, great service, great people!

Thanks so much for your uplifting review

- Car Shop
5

Excellent service

5

I was super impressed with this auto shop. I am from out of state and my car was having issues. I was desperate, it was the weekend and I had a family emergency. They graciously and compassionately looked at my car and made the repair even though they were very busy. I appreciate their honesty. What really was surprising is that on Monday I received a text from them asking about the repair on my car and if all is well. Super professional! Can’t recommend highly enough. :)

5

This is probably one of the best auto shops I have ever worked with. Drew is extremely friendly and knowledgeable, the mechanics are very competent and they get the jobs done fast, and they do an excellent job communicating with the customer about what does and does not need to be repaired. Repair costs are more than fair. I once overheard them telling a kid that came in for a brake job that his brakes had plenty of life left, and that he did not need them done yet, saving this kid several hundred dollars. Any other shop that I am aware of would have just done the job and not said anything. After some extremely off-color experiences with local Point S around the corner from these guys (Which still have yet to be resolved), It's a very good feeling when you can drop you car off for some repairs and you can rest assured and have full confidence that they are honest and fair, and that you will get treated right.

Douglas thanks for such a fantastic review! I appreciate you taking the time to leave it

- Car Shop
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