5

5

A great overall service! While they were unable to fix my transmission they did recommend another company and didn’t charge anything for it!

5

They were super helpful and willing to work with me on getting all the parts I need at the best price possible.

5

5

5

Really enjoyed their service! Also enjoyed their link they send to show the level as to where the car stands and what attention it needs ! Thanks!

5

Dru at Car Shop has serviced our cars for several years now. He is very honest. We trust his work. We have taken our cars in for problems, but also for maintenance. His work is timely. Customer service is amazing--he always calls or texts to check up on the work they've done--making sure things are running well and if we're satisfied. We recommend Car Shop to all our friends!

5

Very helpful staff! Will be bringing my car here from now on.

5

Had a problem with my transmission. The Car Shop guys got me in quick and got my car diagnosed the same day. They explained everything very well to me and gave me all my options.

4

I have a hard time choosing mechanics, usually I stick with one for many many years. I used Car Shop this go around because I did not believe that my car would make the journey to my normal mechanic in Idaho Falls, so I figured id give it a shot. I sent my wife with the car to see what could be done. Check in was easy enough. There was a little bit of confusion from my phone call the day before into the new day but that was quickly resolved. We were told that it would be a about a day before they could get the car in to be looked at and fixed (which their estimate was spot on). While my wife was explaining what the car was doing, a passing technician made a remark that my wife felt was rather demeaning. She doesn't understand cars so she tries her best to explain what she's experiencing. The front desk worker quickly apologized for the technicians behavior which was appreciated. When going outside with this same technician though to discuss the vehicle, my wife felt once again belittled and was frustrated with how she was talked to. At the end of the inspection and work I was contacted by their office and was given a thorough run down of what they found and was even given an online report which was very well done and helpful. Their communication throughout the process was very much appreciated and welcomed. They also recommended, not pushed, other services and had Good, Better, and Best quality choices which is helpful when on a budget. All in all I dont believe in harsh reviews based on employees actions or behaviors, but with that being said I dont appreciate how my wife felt when leaving the shop. Maybe the technician was having a bad day or whatever but that left a lasting impression PROS: Great service, great communication, getting the car in was pretty easy, great report of what was done. Office staff was great. CONS: You may become upset with how you are talked to or worked with

Wow, that very much surprises me. We usually get reviews saying how they liked the way we communicate with our customers. I will contact you so I can find out what more information on what happened. Thanks for the information.

- Car Shop
Car Shop is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Car Shop (208) 356-6767 if you have any issues in accessing any area of our website.